Gabriel Feindel

Led a team of 8 through a complete IT transformation at a 140-attorney law firm — improving every measure of service delivery while reducing operating costs by roughly 25% in year one.

• Developed and executed a firm-wide AI strategy, including a firm-wide LLM deployment, custom agentic tooling, an after-hours voice support agent, and a legal document intelligence pipeline.
• Consolidated a fragmented security stack into a unified endpoint protection platform; reduced vulnerable systems by over 90% through structured vulnerability and patch management.
• Managed a $3M operating budget; achieved ~25% cost reduction in the first year while improving all service delivery KPIs.
• Implemented portfolio management, ITSM, and formal change management processes in a complex professional services environment.
• Led an MDR vendor evaluation, BYOD rollout, and migration of IT documentation to a versioned, authenticated internal knowledge base.

Managed a department of 12 across ~100 servers, 200 network devices, and 300 workstations serving 280 employees and 80,000 cooperative members.

• Introduced lean, agile, and ITSM practices that reduced year-over-year lead time by 80%, IT outages by 80%, and opex by 10%. Sustained 90–100% customer satisfaction scores.
• Led the organization's COVID-19 response — transitioned a fully in-office org to fully remote in under 3 days with no impact to core operations.
• Built and measured a security program grounded in NIST and CIS frameworks; achieved a 90% YoY reduction in vulnerable systems.
• Managed the organization's cloud migration including phone system and contact center. Implemented network automation with Ansible and established version control for all IT scripts.

Manager and senior engineer for a global team of 3, responsible for hundreds of servers across 12 international locations serving 1,000+ employees.

• Developed and executed global IT infrastructure strategy. Managed a ~$1M budget.
• Led deployment of Office 365 firm-wide; managed several acquisition integration projects that doubled the size of the IT environment.
• Implemented zero-touch desktop deployment via SCCM, upgrading 700 multilingual global PCs to Windows 10 in under a year.
• Wrote foundational security policies; deployed Cisco Umbrella and AMP; implemented Azure Sentinel for critical server monitoring.

Server and client infrastructure for a defense manufacturer across 5 US locations.

• Designed and deployed a NetApp 8020 cluster with geographic redundancy.
• Automated PC and server provisioning, patching, and employee onboarding — saving hundreds of engineering hours annually.
• Implemented DoD security configurations (SCAP-measured); held Secret clearance.

Held several roles of increasing responsibility, with oversight of hundreds of servers and thousands of workstations across 40 global locations serving ~5,000 employees.

• Designed and led a global virtualization migration — hundreds of servers across 40 locations consolidated to VMware clusters with virtual SAN storage.
• Developed a web-based server asset inventory tool in C#/IIS/MSSQL; built automation that fully eliminated manual server provisioning and patching workflows.